Deskside Support Specialist
Optimal Networks, Inc.
Optimal Networks, Inc.
Rockville, MD Rockville, MD Full-time Full-time From $27 an hour From $27 an hour 2 days ago 2 days ago 2 days ago Deskside Support Specialist As a Deskside Support Specialist, you will go on-site with our clients in the Washington DC metropolitan area to address a wide range of computer issues (slowness, hardware issues, trouble connecting to resources, monitors, printers) to user management (such as password resets or adjustment of group membership in Active Directory, or new user onboarding).
You will also perform ad-hoc onsite visits for clients that have immediate needs (such as computer crashes or new computer deployments).
You will participate in new computer deployment projects (imaging new workstations and setting them up for the specific users, etc.
).
You will also assist with our support center, providing phone end-user support to our clients.
While our staff primarily work within Microsoft systems (Windows Server, Microsoft Exchange, Windows 10, Office 365) you will also support other technologies, such as Macs and 3rd-party software (Quickbooks, document management systems, Dropbbox, etc.
).
Your Position You will join an elite team of engineers and technicians who are serving our nearly 100 clients in the DC Metro area and beyond.
You'll serve as the trusted hands-on resource to a dedicated subset of our clients, gathering the client's information and determining the customer's issue by analyzing the symptoms and figuring out the underlying problem.
No two clients are alike, which means you'll have your hands in different environments, different technologies, and different atmospheres on a day-to-day basis.
You'll have our full suite of managed and cloud services (and the rest of our team) at your disposal to learn from.
As our technologies and your clients' technologies continue to advance, so too will your own skills.
Your Responsibilities Provide hands-on desk-side support for our client end users during both pre-scheduled and ad-hoc visits.
Handle all manner of desktop and laptop computer support duties, including format, install, set up, upgrade, maintenance, and troubleshooting.
Participate in workstation build, configuration, and testing as a member of project teams.
Mastering a wide range of network environments and continuing to expand your skill set as the technology landscape evolves.
Your Qualifications BS/BA degree (Strongly Desired) 2-4 years relevant experience.
Proven customer service and problem solving skills.
Excellent at communicating in a way that makes sense to non-technical people (face-to-face and written).
Direct experience with user administration in an Active Directory environment (include new user setups and group administration).
You must have performed these tasks in a live small/medium business environment (REQUIRED).
Experience with the format, install, and set up of desktop and laptop computers.
Experience troubleshooting desktop and laptop computer issues, including adding or replacing memory, keyboards, motherboards, and other components.
Experience setting up and administering printers.
Must be willing to travel around the Washington D.
C.
area on a regular basis.
What We Offer You won't have to leave us to get ahead.
Our high performers stick with us and grow with us.
We're good at what we do.
We have fun, and we are fun.
You play a key role in helping others succeed, and you get to see the daily impact and importance of your work.
You aren't a cog in the wheel - you matter.
We'll provide certification and training opportunities, including certification testing reimbursement.
As you spend time with us, you will quickly see that we live by our core values.
We offer a competitive salary and benefits, including medical, dental, vision, and life insurance, 15 days of PTO annually, tuition reimbursement, a laptop and more.
About Optimal Networks Founded in 1991, Optimal Networks, Inc.
is a values-based consulting organization that helps small and mid-sized law firms, associations, and businesses solve problems by way of thoughtful technology guidance and white-glove service.
Last year our Founder & CEO literally wrote the book on strategic legal technology, which you can learn more about here.
With nearly 20 workplace excellence awards under our belts and a top ethics award to boot, we take our people and our environment to heart.
Take a look at the Scrapbook page on our website and listen to this podcast with our Founder & CEO to see (and hear) what we mean.
It boils down to this:
a team that is happy and engaged is going to provide its clients with the absolute highest level of service.
We're about helping people in the best possible way and delivering the kind of support that our competitors wish they could match.
Join us? Job Type:
Full-time Pay:
From $27.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Tuition reimbursement Vision insurance Experience level:
2 years Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Optimal Networks, Inc.
Rockville, MD Rockville, MD Full-time Full-time From $27 an hour From $27 an hour 2 days ago 2 days ago 2 days ago Deskside Support Specialist As a Deskside Support Specialist, you will go on-site with our clients in the Washington DC metropolitan area to address a wide range of computer issues (slowness, hardware issues, trouble connecting to resources, monitors, printers) to user management (such as password resets or adjustment of group membership in Active Directory, or new user onboarding).
You will also perform ad-hoc onsite visits for clients that have immediate needs (such as computer crashes or new computer deployments).
You will participate in new computer deployment projects (imaging new workstations and setting them up for the specific users, etc.
).
You will also assist with our support center, providing phone end-user support to our clients.
While our staff primarily work within Microsoft systems (Windows Server, Microsoft Exchange, Windows 10, Office 365) you will also support other technologies, such as Macs and 3rd-party software (Quickbooks, document management systems, Dropbbox, etc.
).
Your Position You will join an elite team of engineers and technicians who are serving our nearly 100 clients in the DC Metro area and beyond.
You'll serve as the trusted hands-on resource to a dedicated subset of our clients, gathering the client's information and determining the customer's issue by analyzing the symptoms and figuring out the underlying problem.
No two clients are alike, which means you'll have your hands in different environments, different technologies, and different atmospheres on a day-to-day basis.
You'll have our full suite of managed and cloud services (and the rest of our team) at your disposal to learn from.
As our technologies and your clients' technologies continue to advance, so too will your own skills.
Your Responsibilities Provide hands-on desk-side support for our client end users during both pre-scheduled and ad-hoc visits.
Handle all manner of desktop and laptop computer support duties, including format, install, set up, upgrade, maintenance, and troubleshooting.
Participate in workstation build, configuration, and testing as a member of project teams.
Mastering a wide range of network environments and continuing to expand your skill set as the technology landscape evolves.
Your Qualifications BS/BA degree (Strongly Desired) 2-4 years relevant experience.
Proven customer service and problem solving skills.
Excellent at communicating in a way that makes sense to non-technical people (face-to-face and written).
Direct experience with user administration in an Active Directory environment (include new user setups and group administration).
You must have performed these tasks in a live small/medium business environment (REQUIRED).
Experience with the format, install, and set up of desktop and laptop computers.
Experience troubleshooting desktop and laptop computer issues, including adding or replacing memory, keyboards, motherboards, and other components.
Experience setting up and administering printers.
Must be willing to travel around the Washington D.
C.
area on a regular basis.
What We Offer You won't have to leave us to get ahead.
Our high performers stick with us and grow with us.
We're good at what we do.
We have fun, and we are fun.
You play a key role in helping others succeed, and you get to see the daily impact and importance of your work.
You aren't a cog in the wheel - you matter.
We'll provide certification and training opportunities, including certification testing reimbursement.
As you spend time with us, you will quickly see that we live by our core values.
We offer a competitive salary and benefits, including medical, dental, vision, and life insurance, 15 days of PTO annually, tuition reimbursement, a laptop and more.
About Optimal Networks Founded in 1991, Optimal Networks, Inc.
is a values-based consulting organization that helps small and mid-sized law firms, associations, and businesses solve problems by way of thoughtful technology guidance and white-glove service.
Last year our Founder & CEO literally wrote the book on strategic legal technology, which you can learn more about here.
With nearly 20 workplace excellence awards under our belts and a top ethics award to boot, we take our people and our environment to heart.
Take a look at the Scrapbook page on our website and listen to this podcast with our Founder & CEO to see (and hear) what we mean.
It boils down to this:
a team that is happy and engaged is going to provide its clients with the absolute highest level of service.
We're about helping people in the best possible way and delivering the kind of support that our competitors wish they could match.
Join us? Job Type:
Full-time Pay:
From $27.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Tuition reimbursement Vision insurance Experience level:
2 years Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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