Call Center Customer Service Representative
4.
3 Rockville, MD Rockville, MD Full-time Full-time From $18 an hour From $18 an hour 8 days ago 8 days ago 8 days ago Opening:
Customer Service/ Call Center Representative Location:
Rockville, MD Duties Handle inbound and outbound calls in a professional and courteous manner Provide excellent customer service by addressing customer inquiries and resolving issues operating a telephone and computer program simultaneously to schedule transportation for clients; screening clients for eligibility; processing, proofing, and reconciling provider invoices; responding to telephone inquiries about the program; making transportation referrals as appropriate; verifying and confirming clients' transportation requests; develop reports as needed; processing incoming/outgoing mail; other related administrative duties as required to accomplish the goals of the program Follow call scripts and guidelines to ensure consistent communication with customers Collaborate with team members to meet individual and team performance goals Requirements:
Previous experience in a call center or customer service role is a plus Strong communication skills, both verbal and written Ability to analyze customer needs and provide appropriate solutions Excellent phone etiquette and active listening skills Proficient in data entry and computer navigation Job Type:
Full-time Pay:
From $18.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
Under 1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Rockville, MD 20850:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Rockville, MD Rockville, MD Full-time Full-time From $18 an hour From $18 an hour 8 days ago 8 days ago 8 days ago Opening:
Customer Service/ Call Center Representative Location:
Rockville, MD Duties Handle inbound and outbound calls in a professional and courteous manner Provide excellent customer service by addressing customer inquiries and resolving issues operating a telephone and computer program simultaneously to schedule transportation for clients; screening clients for eligibility; processing, proofing, and reconciling provider invoices; responding to telephone inquiries about the program; making transportation referrals as appropriate; verifying and confirming clients' transportation requests; develop reports as needed; processing incoming/outgoing mail; other related administrative duties as required to accomplish the goals of the program Follow call scripts and guidelines to ensure consistent communication with customers Collaborate with team members to meet individual and team performance goals Requirements:
Previous experience in a call center or customer service role is a plus Strong communication skills, both verbal and written Ability to analyze customer needs and provide appropriate solutions Excellent phone etiquette and active listening skills Proficient in data entry and computer navigation Job Type:
Full-time Pay:
From $18.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
Under 1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Rockville, MD 20850:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
