Chief Information Officer

Title:
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Chief Information Officer
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Job Description:
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The Chief Information Officer is an executive leadership position reporting directly to the President.
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This will be a newly created position and will be responsible for enabling the Company to achieve its business objectives during a period of growth and transformation.
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The successful candidate will demonstrate expert proficiency and significant experience in designing and executing a multi-year IT strategy, streamlining solutions and services, creating process discipline and having demonstrated ability to enable consistent delivery and execution of multiple high-value projects.
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The ideal candidate must be successful at the following:
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Ability to function as a business partner and trusted advisor to the Company s leadership team, and serve as a key contributor to the deployment and realization of the Company s business plan; partner with business leadership to determine the information and technology needs that best serve the Company s customers and internal stakeholders.
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Ensure excellence in the delivery of information and a portfolio of IT activities and services, maximizing service levels to the business while reducing costs by leveraging best-in-class technology, governance, processes, practices and functionality.
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Provide innovational leadership to the business by leveraging new technologies and new ways to utilize technology to create value in operational excellence, business intelligence, better ways to talk to customers, and the like.
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KEY RESPONSIBILITIES
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The Chief Information Officer will be responsible and accountable for:
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Corporate Leadership:
Provide expert counsel and guidance to senior management on information technology and its impact across the full range of business strategy, programs, products and services, and operational issues.
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IT Vision and Strategy:
Develop short-and long-term vision and strategic plans in alignment with and support for the Company s strategies and goals, business plans, opportunities, products, and operating requirements and efficiencies. Seek funding for technology-driven initiatives that have strategic value and attractive rates of return. Conduct ongoing strategic sourcing to identify the most cost effective, efficient and appropriate utilization of internal, contracted and outsourced functions including systems, infrastructure and network facilities, operations, maintenance and support.
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IT Governance:
Provide cost effective management, rationalization, and simplification of the Company s portfolio of systems and projects. Establish and enforce IT policies, best practices, processes, systems and technology portfolio and lifecycle management, program and project management (PMO), development standards, methodologies, and the like.
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Systems
: Direct the definition, architecture, development, implementation, maintenance and support of application systems, to include off-the-shelf solutions wherever possible, which drive and enable business objectives by providing:
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- Â Deployment of an optimized suite of standard business processes;
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- Â Systems that perform expedient, efficient, accurate and secure information and transaction flow for internal business operations and administrative functions;
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- Â Systems that deliver extraordinary customer service and engender loyalty;
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- Â Insightful and timely customer, market and business intelligence that assists decision-making and facilitates competitive advantage;
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- Â Compliance support for all government, regulatory and statutory requirements.
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Systems Delivery and Performance:
Ensure performance to all elements - cost, schedule, budget, scalability and agility - as they relate to the existing plan and forecast; continuously improve unit cost performance while introducing new IT functionality and innovation.
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Technology, Infrastructure & Telecommunications:
Ensure that the Company has the infrastructure to meet its operational needs. Maintain knowledge of state-of-the-art information technology, voice and data network communications, as well as emerging technologies. Identify appropriate technologies for IT initiatives, and produce technology-driven innovations to further facilitate business objectives.
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Operations:
Direct the continuous and secure operation, administration and maintenance of the corporate computing and networking infrastructure, including information security and privacy, disaster recovery, and business continuity.
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Customer Service:
Provide training and support for all internal customers. Create and maintain a world class Help Desk and Problem Resolution processes with which to deliver exemplary service to both internal and external constituencies.
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Management:
Hire, develop, coach, appraise, reward and retain a highly qualified IT staff. Motivate and mentor IT management and staff. Lead by example through appropriate participation and involvement in, and oversight of IT activities. Plan and provide continuity and succession for all critical IT positions.
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Budgeting:
Develop the Company s IT budget. Monitor budgetary performance, review and approve all capital expenditures, and ensure budget compliance. Create effective partnerships and negotiate advantageous agreements with external service providers and hardware and software vendors.
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YEAR ONE CRITICAL SUCCESS FACTORS
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Quickly gain knowledge of the Company s business; build credibility as a leader, business partner, and trusted advisor to all stakeholders within the Company; establish relevance to drive business objectives by leveraging IT strategy, solutions and services; and proactively seek out and manage demand for solutions and services.
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Establish one s credibility, integrity and leadership profile throughout the Company - a challenging, demanding and  always-on environment that seeks and recognizes collaboration, transparency and  leadership from every chair ; develop and nurture relationships with senior management and stakeholders across the enterprise;
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Achieve a seamless self-transition and integration into the Company s culture, embracing its principles and values, policies and practices; assimilate into and establish confidence within the Company s peer and teammate environment; earn and maintain the trust and confidence of senior management;
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Ensure the execution  with excellence of existing IT-enabled transformation programs and projects within budget and on-time.
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PROFESSIONAL EXPERIENCE / QUALIFICATIONS
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As the Chief Information Officer, we seek a most highly qualified Information Technology executive who possesses an outstanding record of professional accomplishment and a broad range of experience including substantial experience in large-scale IT leadership. This experience will be focused principally on business solutions, with transformational impact. The successful candidate must demonstrate the ability to assume significant senior-level leadership in a highly complex organization. The CIO must be well versed in all aspects of systems development, deployment and support, and be a proven leader in managing in a mission-critical systems environment. This individual must also have a proven record of developing staff potential consistent with the demand characteristics inherent in Information Technology. The Chief Information Officer will be a pragmatic and innovative thinker, and a results-oriented leader driven by service quality. He/she must help set and deliver against expectations, with expertise in large-scale program and project management. Equally significant qualifications include the ability to thrive in a dynamic environment, excellent leadership abilities and management skills with a proven record of planning, implementing and managing change, as well as in budget and resource management.
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Other important personal attributes include but are not limited to professionalism, integrity, dedication, a high level of energy, excellent oral and written communication skills, and strong interpersonal and relationship building and management skills. Critical thinking, creative problem-solving and decision-making skills are also required.
LEADERSHIP CHARACTERISTICS
The Chief Information Officer will possess the following critical leadership characteristics.
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Strives for Excellence in Execution:
Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs. Learns equally from successes and failures.
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Thinks Strategically:
Takes a broad view of the business, industry, and consumer environment to anticipate and plan for the future. Identifies the focus and defines where to play, how to win and what capabilities and management systems are required.
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Embraces and Initiates Change:
Distinguishes what to preserve and what to change. Has the courage to initiate and lead the changes that drive success.
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Demonstrates Leaning Agility:
Ability to anticipate change, face reality, draw conclusions, and swiftly mobilize to adapt to changing needs and demands.
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Energizes and Enables Others:
Ignites passion and releases potential to drive success.
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Builds Collaborative Relationships:
Builds relationships based on trust and respect. Promotes the inclusion of diverse knowledge, skills, and experiences to achieve results.
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Aligns and Engages the Team in the Vision
: Provides clarity to each team member on their role in achieving the vision, strategy and goals.
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Develops Talent and Capabilities:
Identifies and cultivates essential skills and attributes to maximize individual contribution and engagement.
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Drives Creativity and Innovation:
Focuses on areas of highest potential. Creates newness or connects knowledge in new ways to create the unexpected. Ensures that the creativity and innovation pipelines are aligned to achieve strategy and goals.Â
Required Education/Experience:
BS or MS in a computer-related field or equivalent experience
Minimum 15 years of progressively responsible and directly related work experience
Must have previous experience as a CIO or CTO
Demonstrated ability to lead up, across, and down multiple business and technology organizations
Proven exceptional written and oral presentation skills

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