BSC ASM Trainee

Company Name:
DARCARS
Position Type:
Full-time
Purpose:
We are currently accepting resumes for our Business Support Center located in Rockville. The idea of this newly created position is to train each candidate on the customer service side, as well as the service side of the business. This is an entry level position; no experience is required. We will provide you with the basic training and support to help you do the best job possible; while also guiding you through the steps of becoming a certified Assistant Service Advisor.
Responsibilities:
Confirm and reschedule service appointments
Answer incoming service calls and set appointments
Contact vehicle owners whose vehicles have open warranty recalls/campaigns
Contact vehicle owners to schedule future maintenance services
Make customer satisfaction calls after service appointments or the purchase of a car
Qualifications:
Some car knowledge is helpful, but not required
Eager to learn and move up within an organization
Enjoys talking to people
Likes helping people
People person with excellent communication and listening skills
Strong organizational skills and the ability to multitask are also imperative in this position

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