IT Application Support Engineer
Company/Position Overview
As a leading provider of Information Technology, Training and Engineering services worldwide, our people play a critical role in helping our customers make better decisions while protecting our nation. We bring forward-looking business insights to strengthen communities and change lives. At Salient CRGT you will join talented people who are as passionate about their work as you area - analysts, programmers, systems/network administrators, engineers, trainers, communications specialists, project managers, and more. For the experienced professionals and veterans, we value your expertise and offer opportunities to share the most compelling projects. For students transitioning from college to work, explore the opportunities for college students and graduates.
We are seeking an Application Support Engineer to join our dynamic project team in building maintaining enterprise grade software systems. The ideal candidate will provide technical application and end user support of web-based and thick client applications including the maintenance and monitoring of systems hosted in a high-availability infrastructure.
Responsibilities/Duties:
Develop strong understanding of application requirements, implementation and support procedures
Monitor and administer applications running in Citrix, Windows and Unix environments by following SOPs
Troubleshoot and resolve application runtime problems
Identify the root cause of recurring problems and recommend remediation steps
Participate in daily planning meetings using the Agile Kanban methodology
Analyze complex application use problems raised by customers, assess scope of impact, identify options for problem resolution and act to resolve issues
Interact with end users in understanding and resolving the issues
Communicate status of outstanding issues to customers and ensure the ticketing system is updated with the most recent actions and status
Assist users with configuration and troubleshooting of thick client applications installed on Windows desktops
Configure and deploy applications
Review application logs for errors, patterns and anomalies
Conduct application health assessments to identify areas for improvement.
Adhere to standard operating procedures for Release Management, Incident & Change Management
Demonstrate continual process improvements by reviewing metrics and suggesting technology and/or process improvements to reduce the volume of incidents and mean time to recover
Perform occasional work outside standard business hours as part of an on-call rotation.
Mandatory Qualifications (Education, Certifications, Experience, Skills)
3
years of experience providing IT customer support, incident and change management, customer relationship management, troubleshooting problems and triaging support tickets
3
years of experience in IT server-side application administration
Experience with Linux, Solaris or Windows server operating systems plus Citrix and VMWare environments
Demonstrated ability to troubleshoot runtime issues with complex software
Proficient in Microsoft Windows operating system use
Excellent interpersonal, communication, and written skills.
Bachelor's Degree or equivalent years of experience
Desired Qualifications (Education, Certifications, Experience, Skills)
Experience with EMC Documentum, SAP Business Objects, and/or ColdFusion application support
Knowledge of Oracle Database including the ability to write complex SQL queries
Experience with performance and monitoring tools for server-side and web-based applications
If you feel you are qualified for this position, express interest by clicking the Apply button below (if you are viewing this position on the Salient CRGT website). If you are viewing this job posting outside of the Salient CRGT website, please visit: www.salientcrgt.com/careers to express interest in this position through the Salient CRGT Careers page. Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
As a leading provider of Information Technology, Training and Engineering services worldwide, our people play a critical role in helping our customers make better decisions while protecting our nation. We bring forward-looking business insights to strengthen communities and change lives. At Salient CRGT you will join talented people who are as passionate about their work as you area - analysts, programmers, systems/network administrators, engineers, trainers, communications specialists, project managers, and more. For the experienced professionals and veterans, we value your expertise and offer opportunities to share the most compelling projects. For students transitioning from college to work, explore the opportunities for college students and graduates.
We are seeking an Application Support Engineer to join our dynamic project team in building maintaining enterprise grade software systems. The ideal candidate will provide technical application and end user support of web-based and thick client applications including the maintenance and monitoring of systems hosted in a high-availability infrastructure.
Responsibilities/Duties:
Develop strong understanding of application requirements, implementation and support procedures
Monitor and administer applications running in Citrix, Windows and Unix environments by following SOPs
Troubleshoot and resolve application runtime problems
Identify the root cause of recurring problems and recommend remediation steps
Participate in daily planning meetings using the Agile Kanban methodology
Analyze complex application use problems raised by customers, assess scope of impact, identify options for problem resolution and act to resolve issues
Interact with end users in understanding and resolving the issues
Communicate status of outstanding issues to customers and ensure the ticketing system is updated with the most recent actions and status
Assist users with configuration and troubleshooting of thick client applications installed on Windows desktops
Configure and deploy applications
Review application logs for errors, patterns and anomalies
Conduct application health assessments to identify areas for improvement.
Adhere to standard operating procedures for Release Management, Incident & Change Management
Demonstrate continual process improvements by reviewing metrics and suggesting technology and/or process improvements to reduce the volume of incidents and mean time to recover
Perform occasional work outside standard business hours as part of an on-call rotation.
Mandatory Qualifications (Education, Certifications, Experience, Skills)
3
years of experience providing IT customer support, incident and change management, customer relationship management, troubleshooting problems and triaging support tickets
3
years of experience in IT server-side application administration
Experience with Linux, Solaris or Windows server operating systems plus Citrix and VMWare environments
Demonstrated ability to troubleshoot runtime issues with complex software
Proficient in Microsoft Windows operating system use
Excellent interpersonal, communication, and written skills.
Bachelor's Degree or equivalent years of experience
Desired Qualifications (Education, Certifications, Experience, Skills)
Experience with EMC Documentum, SAP Business Objects, and/or ColdFusion application support
Knowledge of Oracle Database including the ability to write complex SQL queries
Experience with performance and monitoring tools for server-side and web-based applications
If you feel you are qualified for this position, express interest by clicking the Apply button below (if you are viewing this position on the Salient CRGT website). If you are viewing this job posting outside of the Salient CRGT website, please visit: www.salientcrgt.com/careers to express interest in this position through the Salient CRGT Careers page. Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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