Application Support Temp
Overview
The Applications Support Associate has responsibility for providing Tier 1 help desk support to business users of proprietary or custom application software. Application Support Associates must quickly acquire the systems knowledge to perform their jobs.
Responsibilities
Responsibilities
Providing email and telephone support to users of the BioTelemetry Research proprietary and third party operational systems and applications
Serving as the initial point of contact to users while troubleshooting and solving customer issues
Recording all incidents in a ticket tracking system to include ensuring timely responses to and closure of reported indents, documenting all incidents in a comprehensive manner
Escalating issues to appropriate personnel for internal customer problems that cannot be resolved in a timely manner
Performing data delivery and reporting tasks as requested by clinical data management staff
Qualifications
Bachelor's Degree or two years of equivalent work experience
Demonstrated overall IT literacy
Demonstrated ability to effectively manage concurrent responsibilities
IT support help desk experience is a plus
CompanyCardiocore Biotelemetry Research
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
The Applications Support Associate has responsibility for providing Tier 1 help desk support to business users of proprietary or custom application software. Application Support Associates must quickly acquire the systems knowledge to perform their jobs.
Responsibilities
Responsibilities
Providing email and telephone support to users of the BioTelemetry Research proprietary and third party operational systems and applications
Serving as the initial point of contact to users while troubleshooting and solving customer issues
Recording all incidents in a ticket tracking system to include ensuring timely responses to and closure of reported indents, documenting all incidents in a comprehensive manner
Escalating issues to appropriate personnel for internal customer problems that cannot be resolved in a timely manner
Performing data delivery and reporting tasks as requested by clinical data management staff
Qualifications
Bachelor's Degree or two years of equivalent work experience
Demonstrated overall IT literacy
Demonstrated ability to effectively manage concurrent responsibilities
IT support help desk experience is a plus
CompanyCardiocore Biotelemetry Research
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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